Returns and Exchanges

Returns and Exchanges

Each of our Built for Dogs products is created and packaged with great care and attention to detail.

We are happy to accept exchanges due to sizing provided that the product has not been worn, no scuffs, no marks and in brand new resalable condition. Please email within 10 days of receiving the product. We can always help you check your pup's sizing to avoid sizing issues and disappointment, please email sales@builtfordogs.com

We are unable to offer refunds or returns on used products due to hygiene and safety standards, however we are available to individually assess each claim if any issue arises. Please email us sales@builtfordogs.com

If your item is damaged before you receive it or you have received the wrong item, make sure you contact us within 5 days of receiving the product to discuss options. 

If you believe your item is faulty, please contact us within 5 days of receiving it. All faulty items will be replaced by Built for Dogs. 

Please note that all return shipping costs are the responsibility of the buyer unless otherwise arranged at the discretion by Built for Dogs.

If you would like to cancel your order after your order has been placed due to change of mind, this must be communicated to us before your item is dispatched from our warehouse. Any order cancellations after the order has been made will incur a 10% re-shelving fee. Please note that we cannot cancel your order due to change of mind once this order has been dispatched from our warehouse. 

Any refund will minus 3% fee via credit card payments and 4% fee when paying with PayPal as we do not receive the amount you pay at checkout. Third party payment options deduct a %. Thank you in advance for understanding.

All postage related to exchanges and returns will be at the expense of the purchaser. We are always happy to assess case by case. Please email sales@builtfordogs.com

We do not accept returns or exchanges on personalised items. Please choose carefully!

We do not accept returns or exchanges on sale items. Please choose carefully!

We do not accept returns for change of mind. We are happy to exchange and/or provide store credit (once returns qualify per condition). 

Please take your time when you receive your harness and check the fit of the harness on your dog carefully indoors. If you require assistance from us, please help us by: 

- providing 3 clear photos of the harness on your dog: front, side and back. 

- describe the issue you are experiencing. 

Any issues that arise after an outdoor walk will not quality for exchange / returns. 

It is the owner/customer’s responsibility to ensure that the fit of our products is correct for the safety, suitable and wellbeing of your dog. We do not take responsibility if our products are not fitted correctly and/or cause injury to your dog.